FREQUENTLY ASKED QUESTIONS

v  Do you store my credit card on your server?

v  Do you have a secure site?

v  When I’m registering for a class, how do I know the spot is really mine?

v  Do I have to log in/out every time I want to switch to another family member in order to register them for programs?

v  Who should be linked to me/my family?

v  Contact the Y for Assistance

 

Do you store my credit card on your server?

No.  For tracking purposes, our system retains a portion of your credit card number in the cash history of your account.

 

Do you have a secure site?

Yes!  We are proud to provide our on-line services users with the best security on the web today – Verisign.

 

When I’m registering for a class, how do I know the spot is really mine?

A spot in a program is committed to the on-line user once payment has been processed.

 

Do I have to log in/out every time I want to switch to another family member in order to register them for programs?

No.  Whether you’re signing up Kevin for a swimming lesson, paying a camp balance for Katie or making a donation to the SAM’S Program you can do so all in one transaction, provided your family members are all linked.  (Children 23 years and older should no longer be linked to parents.)  After you log in, you will see a list of everyone who is linked to the family.  Please report any unlinked family members to our Member Services Desk.  Likewise, if someone has been linked to your family in error, please let us know as soon as possible.  By ensuring that all of your family members are linked you will save precious time and lots of clicking because you will be able to “shop” for the whole family using only one “cart” and therefore have to log in and “check out” only once.  Once you have taken care of one family members registrations (but before “checking out”) you may switch to another family member by simply returning to the “my family” page and selecting a name from the list. 

 

Who should be linked to me/my family?

You do not need to have a Family Membership to be linked as family members in our system.  In fact membership status doesn’t matter when it comes to who should be linked.  Many people are in our database for a variety of non-membership related reasons.  Any combination of members/non-members should be linked if they are:

 

Contact the Y for Assistance